Our mission is to serve the insurance industry with accurate, timely, and comprehensive premium tax software and services while developing lasting relationships with our customers and employees, and actively working toward improving our community and world.
Since its inception, TriTech has been an organization used by God for individuals to exercise and develop their faith in Him. As one can imagine, when we were starting up TriTech, it was a very anxious time. Each of us had to quit our well-paying jobs, contribute what little savings we had and then we collectively went in debt through a small business loan. We each took meager salaries from TriTech and it did not take long for us to realize that there were a lot of things we knew very little about: functions, subroutines, arrays, printing, testing, deployment, selling... The list goes on. As the questions continued to pile up, we began searching for something to depend on and found that it was not each other. We happened upon a little calendar that presented a verse of the day. These verses were instrumental in boosting our confidence, providing just the right words at just the right time. Over time we began to see that it was not just our greed that had lured us down this path, but God had and he was going to use this company to change our lives and the lives of others.
Today we continue the verse of the day on our website so that anyone looking at our webpage may be encouraged by God's word. Every Wednesday at noon, we discuss some facet of God's word in Bible study. We hold ourselves out to be a Christian company not to beat our own chest but to honor God. We write his words on our walls to remind ourselves of his hope and promises.
We believe in embracing a working environment strengthened by positive, long-term relationships where individuals do what it takes for the good of the whole. We rely on and make time for one another; we speak our minds; we enjoy each other's company; we value what each individual brings to TriTech; we love and respect one another. We understand the importance of balancing hard work with a healthy family life.
TriTech has always been a family--sometimes even a dysfunctional one. Cathy, Robert and I worked in Cathy's house for long hours. We spent more time with each other than we did with our own families. When we needed additional help we first looked to our own families, friends and neighbors, and then to their families, friends and neighbors. Because we were such a small group, we got to know the states and our clients like families too. Congratulating them on births, weddings and graduations. Offering condolences on sickness, tragedies and deaths.
Today we celebrate birthdays each month, with special attention given to those ending in 0. We share in potlucks, picnics and an occasional cruise. We host wedding and baby showers for each staff member. We also have chaplains to help out for some of life's harder times for staff and clients. We attend funerals of our coworkers' close family members. We offer bonuses for employment referrals. We pray for clients, vendors, staff and friends when needs arise. In short we share our lives with one another.
Prayer is a communication where we humbly and sincerely seek God's presence and will, knowing that He hears us, loves us and will respond, though not always in a manner we may expect or desire. Effective Prayer recognizes our dependence on God in every aspect of our lives including the work place.
As we began to run into obstacles, we began to ask God for guidance. We believe that God used prayer to strengthen our faith. One example of this occurred in our first filing season. We were able to convince one client to buy our software and they paid us 300.00 for the year. Of course we were not completely finished with the software and we had to update the forms for the new tax year as they were released. This caused us to work very long hours. One day we ran into a snag. The client's printers where not responding the way ours was. We could not figure it out. I remember working on this problem with no results until exhaustion. Hopelessly, I laid my head on my keyboard finished, done, given up. Desperately I ask God for help. Then God turned my mind toward him and gave me the answer. I raised my head and God's solution worked. God knows VB! Since that time, I try and turn to God much sooner. My faith is much stronger and I realize he has all the answers, so why not ask him.
Today, Cathy and I begin each morning with a prayer, lifting up our Managers, individuals going through trying circumstances and other business concerns. We also encourage our Managers to do the same, lifting up their staff and the issues with the workplace. We also begin our Managers meetings with a Prayer and any company meetings in prayer. We also have a prayer request spreadsheet that allows anyone in the company to add a request that Cathy and I will pray about in our morning prayer sessions. On this list, is not only TriTech employees and their families, but often employee friends, contractors and clients.
We passionately seek to improve each customer's experience by listening and striving to exceed our commitments. It's more than just fixing a problem; it is prompt responses, consistent communication, quality information, and a focus on providing a superior customer experience each and every time. This is an essential part of our success, whether we are providing that service to our clients, vendors, or each other. Customer service is in everything we do from answering the phone to delivering our products and services. We are old Fashion because we build long lasting relationships with our customers and associates through our business.
When we started TriTech, during the filing season we worked long hours trying to finish the products. As a result of those long hours, if our clients called, we were there. There was only 3 of us, so the person that picked up the phone at any given moment was ready and able to support the product, typically providing an instant workaround. On one particular occasion later in the filing season, I somehow managed to get a weekend off. However, one of the clients were filing her returns and needed a solution fast. I happen to be working in the barn that day, and my wife handed me the phone. Because I was intimately familiar with the software, I was able to walk the client through screen by screen over the phone while in the barn. Today the client doesn't remember the problem (nor do I), but they remember the service that was provided. Not only does that client, but many others do as well because she told and retold "the barn story" many times over.
Today, in an era of automation we still have a live person answer our phones. We do our best to get clients to the right person the first time and we make that client our top priority until his or her problem is resolved. In addition, our customer service goes way beyond just support, we have Training, workbooks, email notifications, surveys and an annual advisory conference all aimed at improving our Customer Service. There are many people in the industry who have used our software from the beginning and they have become old friends. Some of these old friends have changed jobs and brought our products and services to a new company, Some friends have changed careers and partner with us, and some friends now work with us. Customer Service is vital to all we do.
We believe innovation is not necessarily about the newest or coolest trend in technology. Instead, we believe in continuously searching for ways to do things better.
TriTech was born from innovation. We were the first company to offer a premium tax product in Windows starting in 1995. We created Premium Pro Municipal in 1996, followed by the introduction of Tax Calendar and the Miscellaneous Premium Forms Package (1997), Allocator (1999), and Electronic filing (2002). In 2003 we launched our tax processing subsidiary, TriTech Services. In 2005, we changed our entire platform offering multi-year access and combining Premium Tax, Municipal Tax and FormsPlus in one interface. In 2006 we expanded our tax services to include check cutting. By 2010 we were facilitating electronic filing options in our software by offering a Web Login, which we expanded to our Efile Assistant in 2011, then by creating NACHA files for fund transfers in 2014.
Today we have innovation built into our development cycle. Each year we host an advisory conference where we listen to our clients to determine what areas of difficulty they are facing. We then look for new ways to address those concerns. We share the same burden of tax preparation as our clients since we prepare returns in-house as well, further fueling our never-ending motivation to improve our software and the processes we use.
2018 TriTech Software. All rights reserved. This firm is not a CPA firm.